Customers

Pretty blonde girl: Umm, excuse me, but do you have a tampon? I'm desperate.
Obese, sassy librarian: Yeah, I have one. But it's inserted.

Monson Free Library
Monson, Massachusetts

Overheard by: Sarah

Woman on phone with client: Yes, this is about the files you sent. My colleague has been trying since morning but could not open your zip!

New York City, New York

Caller: I am calling about a claim that was denied last week.
Insurance customer service: Which claim is that, ma'am?
Caller: The one from my doctor's visit while we were in Hawaii.
Insurance customer service: Well, ma'am, your policy doesn't cover international medical claims–so your doctor's visit in Hawaii wouldn't be covered.

Denver, Colorado

Attorney: I heard [the client] was whiny.
Client in waiting room: I’m whiny because I’m sick and this is the first time I’ve left the house.
Attorney: Oh shit.

110 N. Washington Street
Rockville, Maryland

Overheard by: Joan

Woman: I’d like to pay my cell phone bill, but it’s in my son’s name and I don’t have the password to see it online. So, I need to know how much it is.
Employee: You can’t pay it without his authorization. I can’t tell you how much it is.
Woman: He can’t authorize anything, he’s incarcerated.
Employee: Well, we’ll need a copy of the obituary or the death certificate.
Woman: What? He’s incarcerated! [pause] He’s in jail.
Employee: Oh.

Frederick, Maryland

Sales rep on phone to customer: I thought about you in the shower this morning. I know that probably sounds weird but I think about my customers all the time.

San Diego, California

Overheard by: Wonder if he made the sale…

Elderly female customer: I do miss my husband, you know? I had to have him cremated after he fell out of bed.

London
England

Overheard by: Badger

Client: Is that a square or an oval?
Boss: Um… Square…?

Baton Rouge, Louisiana

Manager: This plug adapter is for taking something to the UK.
Woman: I don’t know what the UK is. I’m going to England, not the UK.

Pleasanton, California

Overheard by: Stephen

Lawyer on phone: I don’t care what you want to do, just file the fucking report! Shut the fuck up and file the fucking thing!
Client: Yikes.
Secretary: He’s yelling at his other secretary.
Client: …Yeah, but–
Lawyer: I said file the fucking thing!
Secretary: It’s okay. She’s also his wife.

430 West First Street
New Albany, Indiana