CSR: May I have your name, please?
Customer: It's “Kathy.”
CSR: Just to verify, that's “k” for Kansas, “a” for apple, “t” for Tom, “h” for Harry, and “y” for, ummm…uhh…Wyoming?
Customer: Correct.
Quezon City
Philippines
CSR: May I have your name, please?
Customer: It's “Kathy.”
CSR: Just to verify, that's “k” for Kansas, “a” for apple, “t” for Tom, “h” for Harry, and “y” for, ummm…uhh…Wyoming?
Customer: Correct.
Quezon City
Philippines
Customer: Why did my policy cancel?
Secretary: For non-payment, sir.
Customer: But I never got a bill.
Secretary: You mean, the one you handed me when you walked in with a due date of January 30th*?
Customer: Yes, that bill.
Secretary: It wouldn’t have canceled if you had paid this bill, sir.
Customer: Well, I’m not going to renew that policy, then…
Secretary: There is nothing to renew, sir — it canceled for non-payment!
977 Yadkinville Road
Mocksville, North Carolina
Overheard by: Karen
Pretty blonde girl: Umm, excuse me, but do you have a tampon? I'm desperate.
Obese, sassy librarian: Yeah, I have one. But it's inserted.
Monson Free Library
Monson, Massachusetts
Overheard by: Sarah
Woman on phone with client: Yes, this is about the files you sent. My colleague has been trying since morning but could not open your zip!
New York City, New York
Caller: I am calling about a claim that was denied last week.
Insurance customer service: Which claim is that, ma'am?
Caller: The one from my doctor's visit while we were in Hawaii.
Insurance customer service: Well, ma'am, your policy doesn't cover international medical claims–so your doctor's visit in Hawaii wouldn't be covered.
Denver, Colorado
Attorney: I heard [the client] was whiny.
Client in waiting room: I’m whiny because I’m sick and this is the first time I’ve left the house.
Attorney: Oh shit.
110 N. Washington Street
Rockville, Maryland
Overheard by: Joan
Woman: I’d like to pay my cell phone bill, but it’s in my son’s name and I don’t have the password to see it online. So, I need to know how much it is.
Employee: You can’t pay it without his authorization. I can’t tell you how much it is.
Woman: He can’t authorize anything, he’s incarcerated.
Employee: Well, we’ll need a copy of the obituary or the death certificate.
Woman: What? He’s incarcerated! [pause] He’s in jail.
Employee: Oh.
Frederick, Maryland
Sales rep on phone to customer: I thought about you in the shower this morning. I know that probably sounds weird but I think about my customers all the time.
San Diego, California
Overheard by: Wonder if he made the sale…
Elderly female customer: I do miss my husband, you know? I had to have him cremated after he fell out of bed.
London
England
Overheard by: Badger