Why Companies Monitor Customer Calls: Explained

Employee on phone: Hello, this is John*. (pause) No, I'm sorry, I can't help you with that. I kind of suck. (pause) Okay, thanks, bye!

Melville, New York

Posted on January 29, 2015
Employees, Feelings, New York, On the phone, Philosophy

They're Alcohol-Based, You Know

Boss to a client on conference call: Why don't you come here? There's nothing like smelling whiteboard markers together.

Bellevue, Washington

Overheard by: theredheaddiva

Posted on January 28, 2015
Bosses, Compare and contrast, Customers, Offers and requests, On the phone, Sensory Experiences, Washington

1PM Lunch

Boss on phone: Is this the driver who stole money from us and owes me some collard greens?

3451 North Shadeland Avenue
Indianapolis, Indiana

Posted on January 27, 2015
Bosses and Underlings, General Idiocy, Indiana, On the phone

Though I Did Not Look, Still I Could See

Boss on phone: I couldn’t find anything wrong with it, they did a great job. I mean, to be honest, I never looked at it, but I’m sure they did a great job. It looks good.

703 McKinney Avenue
Dallas, Texas

Posted on January 27, 2015
Compliments, Dumb Bosses, General Idiocy, On the phone, Texas

9AM Back to Work

Tech support guy on phone: Hi, I was wondering if you had a hair dryer?
…No, I have a meeting in about an hour, and I spilled coffee on my pants, and I don’t want to go this meeting with wet pants.
…I figured since you have such beautiful hair that you probably have a hair dryer.
…Well, thanks anyway, but a curling iron is probably not going to work.

160 Rio Robles
San Jose, California

Overheard by: Mitch Shiver

Posted on January 27, 2015
California and Northwest, Meals and Snacks, On the phone

10AM Data Validation

Agent on phone: When did you die? While you were in the hospital?

37383 6 Mile Road
Livonia, Michigan

Posted on January 24, 2015
Michigan, On the phone, Questions

5PM You Don’t Have to Tell Me Twice

Co-worker on phone: Okay, go home and make dinner and await further instructions.

133 Littleton Road
Westford, Massachusetts

Posted on January 24, 2015
Coworkers, Massachusetts, Meals and Snacks, On the phone, Relationships, Violence

Now I Have to Figure Out What “Coffee” Is

Airhead intern, chatting loudly on cell: I have to go, they actually gave me something to do.

7th and 34th
New York City, New York

Posted on January 23, 2015
Default, Interns & Temps, New York, Offers and requests, On the phone, Time Management

“…and don’t expect a gift.”

Coworker on phone: Are you getting married?…Well, I heard you was gettin’ married…’Cause if you’re getting married, I need to know about it and I don’t want you to be my life insurance beneficiary anymore! I just want someone to feed my goddamn cats if something happens to me!

100 East Broad Street
Columbus, Ohio

Posted on January 22, 2015
Gossip, Ohio, On the phone

If It Were, This Mimosa Would Be a Lot More Appropriate

Receptionist: Good morning, ABC* machinery.
Customer: Good morning, can I speak to Bob*?
Receptionist: One moment, please.
Customer, under his breath: It's not morning!

Amarillo, Texas

Overheard by: Jocelyn

Posted on January 21, 2015
Customer Service, General Idiocy, Names, On the phone, Receptionists, Texas

On the phone