Customer: Can you please put me on your do-not-call list?
Telemarketer: Sure… how do you spell that?
Grand Rapids, Michigan
Overheard by: Bored!
Customer: Can you please put me on your do-not-call list?
Telemarketer: Sure… how do you spell that?
Grand Rapids, Michigan
Overheard by: Bored!
Customer service rep #1: I am soooo excited! I'm going to get my nails done as soon as I get off work. I am going to look so good for my trip this weekend!
Customer service rep #2: Wow, where are you going?
Customer service rep #1 (excitedly): Across the street!
Austin, Texas
Overheard by: Vicky
Customer service rep: Aaaaahhhhhhh!
Planner: What’s wrong??
Customer service rep: I just saw a mouse!
Planner: Um, yeah, so? That’s just George.
Customer service rep: What?
Planner: Sometimes George likes to come out and play.
Plainfield Pike, Rhode Island
Overheard by: Stuck in my cube
CSR, on speakerphone: And where would you like this order shipped?
Secretary: 123 Main St.*, Los Alamos, New Mexico.
CSR : We don’t ship out of the country.
Secretary: That’s fine, but this address is in the country.
CSR : No, you said to ship it to New Mexico.
Secretary: Yes, New Mexico is a state in the US.
CSR : Sorry, but we can’t ship out of the US.
Secretary: Do you have a supervisor I can talk to, please?
[Long pause.]CSR supervisor: This is Tim. Can I help you?
Secretary: I hope so, Tim. Your employee doesn’t seem to understand that New Mexico is a state in the United States, and so refuses to ship me your product.
Supervisor: Well, that’s true. We can’t ship out of the country. I’m sorry ma’am.
Secretary, raising her voice a little: Have you never even heard of the state of New Mexico? It’s one of the big, square ones? It’s right between Texas and Arizona? It’s one of the 50 United States?
Supervisor: I’m sorry, it’s just our policy not to ship out of the US.
Secretary: Tim, let me get this straight. Your company is going to lose a $14,000 order because the people in your customer service department are too moronic to know or comprehend that the state of New Mexico is a part of the United States?
Supervisor: Yes, ma’am. That’s our policy.
Secretary, completely exasperated: Well, I guess there’s nothing more to be said, is there?
Supervisor: No, ma’am. Have a nice day.
Los Alamos, New Mexico
Overheard by: New Mexican
Attractive customer specialist #1: So how was your trip to Italy?
Attractive customer specialist #2: Gorgeous! So many hot Italian guys. I’ve got so much more space between my thighs now too!
Waterfront Area
Seattle, Washington
Overheard by: Planning my next trip
CSR #1: So, no one was murdered yesterday?
CSR #2: Yeah, I guess it was a good day.
CSR #1: Depends on your point of view.
CS supervisor: I’m leaving.
Staples Drive
Framingham, Massachusetts
Overheard by: Heater
CSR: Click on the number on the left hand side.
Customer: Okay.
CSR: Okay, did that take you to a different page?
Customer: You want me to type in the number?
CSR: No, click on the number.
Customer: Okay.
CSR: Did that take you to a different page?
Customer: No.
CSR: Did you click on the number?
Customer: I didn’t click on anything.
CSR: Click on the number.
Customer: What number?
Boston, Massachusetts
Overheard by: loves three way calling and the mute button
Ditzy customer service rep #1: Isn’t there a country where they read right to left?
Ditzy customer service rep #2: Oh, yeah, isn’t that England?
Grand Rapids, Michigan
Overheard by: Way Underpaid HR Manager
Co-worker made to apologize to client: I’m sorry I didn’t have you on hold when I called you an asshole.
Marietta, Georgia
CSR on the phone: At first it was a bad pain, and now it’s like a good pain, like I can take it a little more now.
Graphics Drive
White Plains, New York
Overheard by: The Mole
