CSR: Click on the number on the left hand side.
Customer: Okay.
CSR: Okay, did that take you to a different page?
Customer: You want me to type in the number?
CSR: No, click on the number.
Customer: Okay.
CSR: Did that take you to a different page?
Customer: No.
CSR: Did you click on the number?
Customer: I didn’t click on anything.
CSR: Click on the number.
Customer: What number?
Boston, Massachusetts
Overheard by: loves three way calling and the mute button
