Heated caller: So let me understand this: if I die, I get $100,000?
CSS rep: No. If you pass, your beneficiary will receive $100,000.
Heated caller: But it is my money. I am paying the premium for it. I should be able to get my money. Why can’t I have my money?!
CSS rep: Because you will be dead, ma’am.
Heated caller: That’s ridiculous. I want to speak with a manager.
1 Sartan Way
Merrimack, New Hampshire
Overheard by: CSS Nightmare
CSR on speakerphone: Hey, when am I going to get my email fixed? I have things that I need to send out to clients.
IT guy: Oh, yeah, we sent you an email requesting some more information. We need you to send that email back before we can fix your issue…Hello? Are you sending that email?
CSR disconnects the call.
CSR: I’m going on break now.
1616 27th Avenue NE
Calgary, Alberta, Canada
Desk clerk on phone: No, ma’am, you don’t need a cable for the wireless network.
328 West Lane Avenue
Columbus, Ohio
Overheard by: Amused, if I wasn’t dealing with the same idiot
Starbucks customer: Yes, I’d like a grande Dolce & Gabbana latte?
Extremely patient barrista: You mean a Dolce cinnamon latte?
Starbucks customer: No! I said Dolce & Gabbana, and that’s what I want!
Extremely patient barrista: I’m sorry, ma’am, we don’t sell that here anymore.
Starbucks, Indian River Road
Virginia Beach, Virginia
Overheard by: a smarter customer.
Customer: Is fifty percent off of $100, like, $50?
Employee: No. Not at all. It usually works out to $35.95.
Customer: Really?
2223 Victoria Avenue East
Regina, Saskatchewan
Agent: Thank you for calling the help desk. Can I have your first and last name, please?
Customer: Is Eudora down?
Agent: Um, Eudora is a program that is isolated on your computer. It is not a system or network of everyone’s email.
Customer: Is Eudora [campus email] down?
Agent: No.
Customer: I’ll call my cable company.
Customer hangs up.
University of Wisconsin
Madison, Wisconsin
Overheard by: Brandon
Customer rep on phone: No, ma’am. I’m sorry but I can’t come to your room and fix your equipment….because I’m not on the third floor. I’m in Denver and you’re in San Francisco.
11400 Westmoor
Denver, Colorado
Overheard by: losing patience
Fat lady: I want your 21-piece bucket of chicken.
Rude employee: Is that for here, or to go?
Fat lady: You think I can eat this whole thing by myself?
Rude employee: I don’t know your life. Bitch!
1406 Saint Charles Avenue
New Orleans, Louisiana
Car dealership counter guy: Yes, may I help you, sir?
Customer: Uh, yeah, I think I blew a seal.
Car dealership counter guy: Pal, that sounds like a personal problem to me.
1499 Route 46
Ledgewood, New Jersey
Customer: Excuse me sir, do you think this paint color will look good in my living room?
CSA: I don’t know! I’ve never been in your living room.
150 Route 17 North
East Rutherford, New Jersey
