CSR on phone: Excuse me, I’m not a woman I am a man and you are being very nasty…I’m not yelling at you; do you want me to yell at you?
1650 Broadway
New York, NY
CSR on phone: Excuse me, I’m not a woman I am a man and you are being very nasty…I’m not yelling at you; do you want me to yell at you?
1650 Broadway
New York, NY
CSR: You know sometimes when you blow, you can feel it in your throat?
Secretary: No, I don’t blow that hard.
CSR: Well, I blow hard and I can feel it sometimes. It sucks.
541 Lexington Avenue
New York, NY
Overheard by: Eve S Dropper
Customer: Do I have to pay for that over the phone?
Customer service agent: Yes, ma’am.
Customer: Do you take cash?
Glenwood Raleigh, North Carolina
Overheard by: suse
CSR: Good morning. ABC Bank* — how can I help you?
Customer: I’d like to talk to the person who answers the phones after hours — y’know, the 24-hour line?
CSR: The 24-hour line is automated, but I can put you through to–
Customer: –No, no, no. I want to talk to the lady who answers the phone when you’re closed.
CSR: Oh, see, that’s not an employee. It’s a recording.
Customer: What? No. See, I spoke to her three times last night and she knows my situation, so I need her. Is she there during the day?
CSR: … Sir, it’s not a real person. It’s a recording [hangs up].
Decatur, Tennessee
CSR: May I have your name, please?
Customer: It's “Kathy.”
CSR: Just to verify, that's “k” for Kansas, “a” for apple, “t” for Tom, “h” for Harry, and “y” for, ummm…uhh…Wyoming?
Customer: Correct.
Quezon City
Philippines
Client services department on Monday morning: Now that carny was hot!
Bloomfield, Connecticut
CSR verifying an address: “J” as in the letter “J” in the alphabet?
Manhattan, New York
CSR, looking at small child: I want a baby, but I want it to stay small like that.
Serious manager: Well, you should have sex with a dwarf.
Washington, DC
CSR: And my four-year-old was over at the church petting zoo telling the volunteers the graveyard was full of zombies that will eat everyone's brains.
Manager: You have a cool kid.
Burnsville, Minnesota
Overheard by: Smoking Break
Caller: I am calling about a claim that was denied last week.
Insurance customer service: Which claim is that, ma'am?
Caller: The one from my doctor's visit while we were in Hawaii.
Insurance customer service: Well, ma'am, your policy doesn't cover international medical claims–so your doctor's visit in Hawaii wouldn't be covered.
Denver, Colorado
