Angry customer, ending long rant: Why do I have to sign a form? Why can't I close it over the phone? I didn't have to sign a form to open the account.
CSR: Yes, you did.
(pause)
Angry customer: Will you e-mail it to me?
Boston, Massachusetts
Angry customer, ending long rant: Why do I have to sign a form? Why can't I close it over the phone? I didn't have to sign a form to open the account.
CSR: Yes, you did.
(pause)
Angry customer: Will you e-mail it to me?
Boston, Massachusetts
CSR: Sir? Sir, are you there?
Customer: Oh, I dozed off! Sorry I do that sometimes.
Later in the call…
CSR: Is that okay, sir?…Sir, are you still there?…Sir? did you fall asleep again? Sir?
Customer: Why would you ask me if I fell asleep?
5767 West Sunrise Boulevard
Fort Lauderdale, Florida
Overheard by: cubiclejunky
CSR: Is Mike there?
Man: Do you know what day it is?
CSR: What does that have to do with anything?
Man: Well it’s Sunday!
CSR: I know that! Can I talk to Mike?
Man: No it’s Sunday and he isn’t alive on Sunday because he’s a vampire!
375 Ghent Road
Akron, Ohio
Overheard by: No Longer Employed
Customer rep manager: Why is the internet down at the warehouse?
IT guy: I got two emails. One said it was because there was vandalism in a manhole and the wires got cut. Another said they were digging in a manhole and the wires accidentally got cut.
Openly gay purchasing manager: Stop saying “manhole.”
IT guy: Why? Does it get you excited?
Sex Toy Factory
Las Vegas, Nevada
Overheard by: Looks Like Diva
CSR on phone with daughter: My mom never picked me up when I had cramps. You’re staying at school. Period.
473 Ridge Road
Dayton, New Jersey
Overheard by: office peon
CSR: Hello Mrs. Batman? This is Robin calling from your hearing aid company about your recent hearing aid purchase. (pause) No, I'm not kidding. My name really is Robin and I'm calling about your hearing aid.
DeKalb, Illinois
Overheard by: Rich
CSR #1: Don’t make fun of me, but where is San Francisco?
CSR #2, laughing: What? Are you serious? We have an office there!
CSR #1: I said don’t make fun of me!
CSR #2: California, Lisa*. It’s in California.
Fishers, Indiana
Overheard by: Geography is not her best subject
CSR: Time is going sooo slow…
Manager: Dude, I have a great idea.
CSR: Dude, what is it?
Manager: I'll tell you later, dude.
CSR: How much later, dude?
Manager: Like 30 minutes.
CSR: Dude, that's like 45 minutes away! (bangs head on desk)
Austin, Texas
Customer service rep: To reset your password you will need to answer a set of security questions. Okay, where were you were born? (pause) Can you think of anywhere else you might have been born?
Chestnut Hill, Massachusetts
CSR on phone: If the item you need to return doesn’t fit back in the box, maybe you could snip off the edges to make it fit. Either way it will all get back to our warehouse.
225 Bush Street
San Francisco, California
