CSR: I really hate it when customers are named that.
Supervisor: What?
CSR: ‘Dick.’ [Giggles] Because then I have to say that…
473 Ridge Road
Dayton, New Jersey
Overheard by: office peon
CSR: I really hate it when customers are named that.
Supervisor: What?
CSR: ‘Dick.’ [Giggles] Because then I have to say that…
473 Ridge Road
Dayton, New Jersey
Overheard by: office peon
Co-worker #1: Did you just say you asked the location to give the
customer a little ass?
Co-worker #2: Yeah, ass…ya know, assistance.
Co-worker #1: Um…once again…ass is not the abbreviation for
assistance.
Boss: What’s going on?
5330 E. 31st Street
Tulsa, Oklahoma
CSR on phone: [Comtech], accounts receiveable, this is [Brett]…Yes, this is [Comtech]…This is the accounts receivable department, yes…My name is [Brett]…[Brett]!
420 5th Avenue
New York, NY
CSR on phone: Your name, please?
Client: Patti Thomson*. That’s Thompson, without a P.
CSR: No P in Patti?!
Toronto, Ontario
Canadia
CSR waving papers around: How do you get the thingy to do the stuff?
323 E Grand River
Howell Michigan
Overheard by: Pam Beasley
CSR: OK, sir, go ahead and click on the logo in the top left of your screen.
Customer, on phone: I don’t see that. I’m on a page that says "Welcome," then "My Profile."
CSR: OK, go ahead and click on "My Profile."
Customer: I don’t see that.
9800 Fredericksburg Road
San Antonio, Texas
Overheard by: Raydran
CSA coming off phone call: I just customer serviced the arse off that last customer!
Adelaide
Australia
Overheard by: curious supervisor
CSR on phone: May I speak with Ellen*?
Other line: Who?
CSR on phone: Ellen.
Other line: Ellen? This is a fire station. It doesn’t ring a bell.
14610 IH 10 West
San Antonio, Texas
Overheard by: kelynsh
Customer service clerk #1: Whew! It stinks in here. Did the bug exterminator guy spray for bugs in here today?
Customer service clerk #2: No, one of the sales reps just walked through. You are smelling salesman cologne.
5760 East Highway 80
Pearl, Mississippi
Overheard by: Brain Dancing
Customer: Why hasn't my money been deposited into my account today?
CSR: Well sir, it's Martin Luther King Day, so the banks are closed.
Customer: Oh, yeah! I forgot about that, homie!
Boston, Massachusetts
Overheard by: dropping some eaves
