Customer: I didn’t realize that I was eligible for this discount!
CSR: Well, we talk about the discount right on the cover letter.
Customer: Well, it’s not right on the application!
CSR: We can’t put it on the application, but sir, it’s right there in the second paragraph of the cover letter.
Customer: But some of us are lazy and don’t read the cover letter!
CSR: I’m not trying to be rude, but we can’t help it if you don’t read what we send you.
181 West Madison Street
Chicago, Illinois
