CSR: I just took a look at the survey and noticed that at the very beginning it says “this survey is design”. Shouldn’t that say
“designed”?
IT: Probably…I cut and pasted.
CSR: Can it be changed?
IT: No, I etched that survey directly into your screen. To change it we would have to buy you a new monitor.
1 Woodland Hill Drive
Babson Park, Massachusetts
CSR: I can’t understand her. She’s confusing me…She’s talking all smart and stuff.
3320 West Cheryl Drive
Phoenix, Arizona
Support Desk: I wonder why preachers are so hateful? Out of all the customers I’ve dealt with, preachers are all so mean. They’re worse than Canadians
5330 East 31st Street
Tulsa, Oklahoma
Overheard by: donrae moore
CSR, after customer hangs up on her: She called me a cunt… what is that?
Cincinnati, Ohio
Cashier to customer #1: Awww, how cute! Is he your son?
Customer #2: No, he’s my son.
Cashier, pointing to customer #1: Are you sure? He looks like his son!
Government building
Washington, DC
CSR: Okay sir, that’s one, six, A as in apple, T as in ticket, nine, four, S as in snow, zero as in orange, thirteen.
1277 Deming Way
Madison, Wisconsin
CSR: Do you know your son’s name? Your secret question is “What is your son’s name?” Do you know your son’s name?
Person resetting password: No, ma’am, I don’t know what that is either.
Mishawka, Indiana
CSR: Hang on, I’ll use my fingers… My head isn’t working today.
Clovis, New Mexico
Overheard by: 23 minutes longer & i’m outta here
CSR: Oh my god. I just spilled soup on my glasses! I was eating soup and it splashed on my face.
1005 17th Street
Denver, Colorado
Manager to customer: At what point do you see this conversation getting any better for you?
10 Scotia Street
Boston, Massachusetts
