Customer service agent, ending phone call: Thank you for calling. Is there anything else you need to help us with today?
Toronto
Canadia
Overheard by: Sars
Customer service agent, ending phone call: Thank you for calling. Is there anything else you need to help us with today?
Toronto
Canadia
Overheard by: Sars
Help desk #1: The staplers are hopelessly broken this time.
Help desk #2: We spend all our time fixing the staplers. Perhaps hwe should just call ourselves Stapler User Services instead of Computer User Services.
3203 SE Woodstock Boulevard
Portland, Oregon
CSR on phone: His name is Dan. That's “d” as in “dog,” “a” as in “apple,” “n” as in “India.”
Philadelphia, Pennsylvania
Overheard by: bored receptionist
CSR: Thank you for calling Widgets Inc.* How may I help you?
Customer: I’m calling about my bill.
CSR: OK, which bill are you calling about?
Customer: The one I received.
3445 North M-291 Highway
Independence, Missouri
Scared CSR: Someone just blew up the bathroom!
Marshall Street
Richmond, Virginia
Customer service person: I’ll be right with you, ma’am. He was first.
Female customer: No, he wasn’t.
Customer Service person: Yes, he was.
Male customer: No, I wasn’t.
Customer service person: Yes, you were.
Bank of America
New York, New York
Overheard by: Stretch
Customer care rep on phone: Okay, sir, we'll talk occasionally. (pause) Well, yes. (pause) Okay, sir, I have to go. (pause) I believe in Jesus! I believe in Jesus! (pause) Sir, my other line is ringing. I have to go.
Milpitas, California
Overheard by: Alisha
CSR on phone: So, we’ve set you an appointment with the specialist. His name is Allen*… and Allen is a guy.
Atlanta, Georgia
Customer service rep to client: Yeah, you just did the opposite of what I just said. But that's fine. You can do it that way.
Columbus, Ohio
CSR: Customer Service, this is Sheri*. May I have your account number please?
Customer: Why is my account negative?!
CSR: Well, if you give me your account number, I can look it up and go over your transactions with you.
Customer gives information, CSR verifies, and the conversation continues.
CSR: Well, ma’am, looks like your opening deposit on Tuesday was 25 dollars… And then you withdrew 40 dollars from the ATM on Friday.
Customer: And…?
CSR: Well, 25 dollars minus 40 dollars is negative 15 dollars.
Customer: I don’t understand what you are trying to tell me.
Minneapolis, Minnesota
