Coworker on phone with QC guy: Um… You just hit the printer icon… What? Well, just type it on a Word document. Uh, you type, then hit that aforementioned printer icon… Okay, hold up. Let’s just start from square one, shall we? First, is your computer on this time? Okay, hit your start button, down there at the bottom of your screen. Uh, and don’t really hit it — just click, okay? Now click ‘All programs’… M-hmmm… Now click ‘Microsoft Office, and then ‘Microsoft Word.’ You get a pop-up on your computer about macros. Click the ‘X.’ [Sighs.] Well, give it a minute — you’ll have a pop-up. Very good. Yes, hit the ‘X.’ [After pause] Now you type — you know — typey-type-type-type? Then print. Right. No, if you don’t save it, then it won’t stay on your computer… What exactly are you typing and printing in there? … You know what? Never mind. It’s better if I just don’t know. [Hangs up, then speaks to self.] And I can’t ship anything without him checking the parts first… I have a good feeling in my belly now.

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