Trainee: This customer is mad because we won't cover an accident that happened before he was insured with us. He won't stop yelling!
Trainer: Ha! He's gonna have to suck eggs on that one! Sucks for him. But seriously, go through the facts and dates with him and explain why we won't cover it. Stay calm and apologize. You can do this!
Trainee, to customer: Thank you for holding. This… uh… Okay. My manager says you have to suck eggs, I'm sorry.
Riverview Parkway, San Diego