Patron: I'm looking for a book. Could you help me?
Clerk: Can you tell me the title?
Patron: No.
Clerk: How about the author ?
Patron: Uh, no, I don't don't know the author or the title but it has something to do with (pause) uhh…
Clerk: You need to go to the reference desk so that they can look it up for you.
Lima, Ohio
