Client: Why do I have financial charges? It was a plan for "same as cash" for eighteen months.
CSR: Well, sir, we sent you eighteen months of statements telling you that if you don’t pay by the due date, you’ll have financial charges to pay and exactly how much they would be.
Client: You expected me to read my mail?
Citibank
Toronto, Canada
Overheard by: Citi Slicker
