CSR: Good morning. ABC Bank* — how can I help you?
Customer: I’d like to talk to the person who answers the phones after hours — y’know, the 24-hour line?
CSR: The 24-hour line is automated, but I can put you through to–
Customer: –No, no, no. I want to talk to the lady who answers the phone when you’re closed.
CSR: Oh, see, that’s not an employee. It’s a recording.
Customer: What? No. See, I spoke to her three times last night and she knows my situation, so I need her. Is she there during the day?
CSR: … Sir, it’s not a real person. It’s a recording [hangs up].
Decatur, Tennessee
