CSR: Ma'am, do you have a firewall?
Clueless caller: Yes, the chimney is to my left.
CSR: No, no.. On your computer, is there a firewall?
Clueless: The computer is against a wall..
CSR: Um. Oh, I know, do you have Norton?
Clueless caller, excitedly: Yeah, yeah, I have that!
CSR: Okay. Well, that's a firewall.
Yonkers, New York
Overheard by: fellow CSR
