Wait, isn't this the bakery?

CSR: Thank you for calling Large Corporate Office Supplies. This is Andie*. How may I help you? (pause) Uh-huh. It's a box of a dozen. (long pause) Pardon? (pause) No, ma'am. It's a regular dozen so just the 12 pencils in the box. You're welcome. (takes off headset) I need Vallium!