Dis­grun­tled la­dy with bro­ken iPod: I ex­pect the cus­tomer ser­vice to go hand in hand with the prod­uct I bought.
Ap­ple store em­ploy­ee: I see, but there is wa­ter dam­age to the iPod.
Dis­grun­tled la­dy with bro­ken iPod: But it did not hap­pen while I have had it, it prob­a­bly hap­pened in the store.
Ap­ple store em­ploy­ee: How long have you had it?
Dis­grun­tled la­dy with bro­ken iPod: It’s brand new.
Ap­ple store em­ploy­ee: This mod­el has been dis­con­tin­ued.
Dis­grun­tled la­dy with bro­ken iPod: Well what­ev­er dam­age hap­pened, I did­n’t do it. I did­n’t drop it in wa­ter.
Ap­ple store em­ploy­ee: Ma’am, we don’t put wa­ter in our iPods.

Man­hat­tan, New York

Over­heard by: Ce­line