Archive for May, 2008

People With No Short-Term Memory Shouldn’t Use the Phone

CSR: Click on the number on the left hand side.
Customer: Okay.
CSR: Okay, did that take you to a different page?
Customer: You want me to type in the number?
CSR: No, click on the number.
Customer: Okay.
CSR: Did that take you to a different page?
Customer: No.
CSR: Did you click on the number?
Customer: I didn’t click on anything.
CSR: Click on the number.
Customer: What number?

Boston, Massachusetts

Overheard by: loves three way calling and the mute button