Operator: Thank you for calling Bayshore Medical Insurance*; how can I assist?
Caller: So who are you?
Operator: We’re an insurance company.
Caller: And what do you do?
Operator: We help you with your insurance.
Caller: I don’t understand.
Operator: Well, your boss gives you benefits for working there, and our job is to help you use your benefits.
Caller: I don’t have any benefits! I never signed up for this! Did my boss tell you to call me? Is he trying to set me up? Who told you to call me?
Operator: Sir, you called me.
San Francisco, California
Overheard by: The Man