CSR on phone: Help desk, this is James*.
[pause] CSR: I am sorry, this is the PC and phone help desk. Sounds like you need the facilities help desk if a toilet is stopped up.
[pause] CSR: Okay sir, I understand, but you need facilites, not the help desk.
[long pause] CSR: Okay, is it a Windows toilet or a Unix toilet?
Customer, now on speakerphone: Well, there are no windows in this bathroom, so I guess it must be a Unix toilet.
CSR: Okay, I will get a Unix toilet specialist there as soon as we can. Which building and bathroom is it?
[pause] CSR: Thanks.
[CSR hangs up] CSR back on phone: Hello, facilities? This is James at the PC help desk. Yeah, I have a doozy for you…try not to laugh…
730 International Parkway
Overheard by: El Gee