Archive for the ‘Customer Support’ Category

This Time Just Be a Bit More Em­phat­ic with the “Tt­th­h­h­hbbtt”

CSR on qual­i­ty con­trol record­ing of re­cent call: Hel­lo, this is Bri­an*, how can I help you?
Caller: Kathy.
CSR: Sor­ry, what?
Caller: I want Kathy. Now.
CSR: Okay. Well, she’s prob­a­bly not avail­able right now. Can I help you?
Caller: Fuck you. I don’t want to talk to you. I on­ly want to talk to Kathy. You talk like an ass­hole.
CSR: Sir, ass­holes talk like this: “ttt­th­h­h­h­h­hbbbbbttttttttttt”. I’ve done no such thing. I’ll have to ask you to call back when you’re feel­ing more ap­pro­pri­ate.
Qual­i­ty con­trol mon­i­tor: Good. Next call.

Fi­nan­cial Dis­trict

Over­heard by: Alan

3PM Smoke Break

CSR: I just got a call from a guy that was look­ing for a cus­tomer ser­vice num­ber for the phone com­pa­ny but he did­n’t want an au­to­mat­ed num­ber, so I told him that most cus­tomer ser­vice num­bers are au­to­mat­ed. He told me, “I am a ther­a­pist; I know how the phone sys­tem works.”

6010 Ex­change Park­way
San An­to­nio, Texas

Is It Ap­a­thy If You In­tense­ly Don’t Care?

Cus­tomer: I don’t care! I don’t care that I need to talk to him! I don’t care that he’s un­avail­able! Do you hear me? I don’t care.
Cus­tomer ser­vice rep, bland­ly: Then why have you called us to­day, sir, if you’re so ap­a­thet­ic?

Boston, Mass­a­chu­setts

Over­heard by: i used to be his su­per­vi­sor