Archive for the ‘Customer Support’ Category

Wait, Did I Say That Out Loud?

Customer: Here’s my order number.
CSR: Yes, how can I help you?
Customer: What can you tell me about my order?
CSR: Um. What would you like to know?
Customer: You tell me. What does your computer tell you?
CSR: It tells me lots of things. What you ordered, when you ordered it. How can I help you?
Customer: Tell me everything your screen tells you about my order.
CSR: What would you like to know?
Customer: No, I want to know what you know about my order.
CSR: Well, I can tell you when it shipped, when it was delivered. Would those help?
Customer: No. What else?
CSR: Well, it would take me a really long time to read you everything I have here.
Customer: Oh. Well, let me explain. [Gives explanation]CSR: I see. So you just want UPS to pick up this order?
Customer: Are you an idiot? That’s what I’ve been saying the whole time!

473 Ridge Road
Dayton, New Jersey

Overheard by: office peon can’t wait for the weekend

This Time Just Be a Bit More Emphatic with the “Ttthhhhbbtt”

CSR on quality control recording of recent call: Hello, this is Brian*, how can I help you?
Caller: Kathy.
CSR: Sorry, what?
Caller: I want Kathy. Now.
CSR: Okay. Well, she's probably not available right now. Can I help you?
Caller: Fuck you. I don't want to talk to you. I only want to talk to Kathy. You talk like an asshole.
CSR: Sir, assholes talk like this: “tttthhhhhhbbbbbttttttttttt”. I've done no such thing. I'll have to ask you to call back when you're feeling more appropriate.
Quality control monitor: Good. Next call.

Financial District
Toronto
Canadia

Overheard by: Alan