Archive for the ‘Customer Support’ Category

Would­n’t Stop Dri­ving My Hot Rod Lin­coln

Woman: I’d like to pay my cell phone bill, but it’s in my son’s name and I don’t have the pass­word to see it on­line. So, I need to know how much it is.
Em­ploy­ee: You can’t pay it with­out his au­tho­riza­tion. I can’t tell you how much it is.
Woman: He can’t au­tho­rize any­thing, he’s in­car­cer­at­ed.
Em­ploy­ee: Well, we’ll need a copy of the obit­u­ary or the death cer­tifi­cate.
Woman: What? He’s in­car­cer­at­ed! [pause] He’s in jail.
Em­ploy­ee: Oh.

Fred­er­ick, Mary­land

I Just Hate Be­ing Held Ac­count­able for My Ac­tions

CSR: Thanks for call­ing Wid­gets Inc.* How may I help you?
Client on phone: Yeah, I was just talk­ing to Roger* and we lost con­nec­tion. Maybe you can fin­ish walk­ing me through what­ev­er.
CSR: Sir, we do not have a Roger. You were just talk­ing to me. We did­n’t lose con­nec­tion. You hung up on me and I was walk­ing you through un­der­stand­ing that our soft­ware does not do “what­ev­er.”

Eighth Floor, Gal­le­ria
Hoover, Al­aba­ma