Archive for the ‘Customer Support’ Category

I Just Hate Being Held Accountable for My Actions

CSR: Thanks for calling Widgets Inc.* How may I help you?
Client on phone: Yeah, I was just talking to Roger* and we lost connection. Maybe you can finish walking me through whatever.
CSR: Sir, we do not have a Roger. You were just talking to me. We didn’t lose connection. You hung up on me and I was walking you through understanding that our software does not do "whatever."

Eighth Floor, Galleria
Hoover, Alabama

Wouldn’t Stop Driving My Hot Rod Lincoln

Woman: I’d like to pay my cell phone bill, but it’s in my son’s name and I don’t have the password to see it online. So, I need to know how much it is.
Employee: You can’t pay it without his authorization. I can’t tell you how much it is.
Woman: He can’t authorize anything, he’s incarcerated.
Employee: Well, we’ll need a copy of the obituary or the death certificate.
Woman: What? He’s incarcerated! [pause] He’s in jail.
Employee: Oh.

Frederick, Maryland