Archive for the ‘Customer Service’ Category

This Dramatization of the Importance of Negative Numbers is the Grittiest Schoolhouse Rock Yet

CSR: Customer Service, this is Sheri*. May I have your account number please?
Customer: Why is my account negative?!
CSR: Well, if you give me your account number, I can look it up and go over your transactions with you.

Customer gives information, CSR verifies, and the conversation continues.

CSR: Well, ma’am, looks like your opening deposit on Tuesday was 25 dollars… And then you withdrew 40 dollars from the ATM on Friday.
Customer: And…?
CSR: Well, 25 dollars minus 40 dollars is negative 15 dollars.
Customer: I don’t understand what you are trying to tell me.

Minneapolis, Minnesota

No Thanks– I Have Them on Speed Dial.

CSR to friend: So apparently my lymphedema makes me more likely to get cancer in the future…
Boss, interrupting: That's a relief. Not that I'd wish cancer on you. More the fact that you're more likely to get it than me. I like that sort of news. We need more of that around here! (walks off).
CSR's friend: Here's HR's number.

Newcastle
England

Overheard by: Trying to hide