Archive for the ‘Customer Service’ Category

No Thanks– I Have Them on Speed Dial.

CSR to friend: So apparently my lymphedema makes me more likely to get cancer in the future…
Boss, interrupting: That's a relief. Not that I'd wish cancer on you. More the fact that you're more likely to get it than me. I like that sort of news. We need more of that around here! (walks off).
CSR's friend: Here's HR's number.


Overheard by: Trying to hide

If Our Customers Won’t Behave, We Fire Them

VP on phone with angry customer: Well, I’m sorry that nobody has been here to take your calls or return your messages yet. We’ve been busy in the office lately… Yes, I understand it’s frustrating, but we’re doing all we can… Okay, look Larry*, look — the reason nobody’s here whenever you call is because we just got caller ID last week, and everybody ignores you because nobody wants to deal with you because you’re an asshole… Yeah, I heard you were a real piece of work to our receptionist… You’re an asshole! Yeah? Well, I don’t care if we have your business anymore. Asshole!

Beltsville, Maryland

Overheard by: The abused receptionist

Dude, You’re Not Getting That Dell!

Customer: Yeah, like I need to get this purchase authorized for school supplies and stuff.
CSR: Yes, sir. Can you tell me the primary cardholder’s name?
Customer: Yeah, that would be me. My name is on the card.
CSR: No sir, you are on the account. I need the primary cardholder; is he available?
Customer: No, he is in Florida or Georgia or something. Dude call my Dad, he can tell you all about it.
CSR: I need to ask you some security questions first. Do you know the primary cardholder’s date of birth?
Customer: Uh, dude, this really sucks…I can’t remember his birthday…Dude that’s pretty sad I don’t even know my father’s birthday.
CSR: OK, sir can you give me the last 4 digits of the social security number on the account for the primary cardholder.
Customer: Dude, are you kidding? I will tell you anything about me that you want to know I just want to get this stuff going, y’know?
CSR: Sir, can you hold?
Customer: Sure.

2 minutes pass.

CSR: OK sir, I have blocked the card. Please inform your father that he will need to give us a call to take the block off the card.
Customer. Dude, this fucking sucks. I have any information you need about me, why can’t you call my dad?
CSR: I am not calling your dad sir, please inform him that he will need to give us a call to have the block taken off the card.
Customer: Dude you are really starting to piss me off, dude.
CSR: Sir you can’t verify any of the security questions, and I can’t approve this transaction.
Customer: …Dude call my dad! He will give you anything you want to know.
CSR: I am not calling your dad, sir.
Customer: Dude, you have so just lost 4 accounts!

3615 Brotherton Road
Cincinnati, Ohio

1PM Sorting Mail

CSR: I just got one of those uh, uh, NAFTA things. What does that stand for? National Automobile–
Supervisor: Um, I think it’s North American Free Trade Agreement. Or Association. One of those two.
CSR: Are you sure it’s not National Automobile something?
Supervisor: I think you’re thinking of NASCAR?
CSR: Ahh, yes.

473 Ridge Road
Dayton, NewJersy

Overheard by: office peon