Archive for the ‘Customer Service’ Category

I Just Hate Being Held Accountable for My Actions

CSR: Thanks for calling Widgets Inc.* How may I help you?
Client on phone: Yeah, I was just talking to Roger* and we lost connection. Maybe you can finish walking me through whatever.
CSR: Sir, we do not have a Roger. You were just talking to me. We didn’t lose connection. You hung up on me and I was walking you through understanding that our software does not do "whatever."

Eighth Floor, Galleria
Hoover, Alabama

12PM Lunch

CSR #1: Do you remember Barbie?
CSR #2: Barbie? Was she the one who used to chain her chair to her desk?
CSR #1: No, that was someone else — Barbie was the one who used to have Barbie dolls all over her desk and pink fluffy pens and stuff?

473 Ridge Road
Dayton, New Jersey

Overheard by: office peon is having a ball today