Archive for the ‘Customer Service’ Category

5PM That’s a Wrap

Customer: Is Office 2003 the latest version of Office that’s out?
Salesperson: Yeah, they most likely won’t come out with a new version until Vista is released, which should be about the end of the year.
Customer: What’s that?
Salesperson: Vista?
Customer: Yeah, Rista? What is that? Is that the new Office?
Salesperson: No, Vista is the new operating system that’s coming out. Last I heard Microsoft was planning to release it near the end of this year.
Customer: Microsoft’s going to sell computers now?
Salesperson: No, Vista is the operating system that gets installed on computers. It’s what makes your computer run.
Customer: Oh, yeah, I knew that already. Are you going to be carrying Microsoft’s new computers?

Willard Building
State College, Pennsylvania

I Just Hate Being Held Accountable for My Actions

CSR: Thanks for calling Widgets Inc.* How may I help you?
Client on phone: Yeah, I was just talking to Roger* and we lost connection. Maybe you can finish walking me through whatever.
CSR: Sir, we do not have a Roger. You were just talking to me. We didn’t lose connection. You hung up on me and I was walking you through understanding that our software does not do "whatever."

Eighth Floor, Galleria
Hoover, Alabama