Tech on phone: Please click start, type “cmd” and press enter. (pause) It should have brought up a command prompt. (pause) Nothing yet? Hmmm. Let me remote in. (starts laughing uncontrollably) Sir, you have to type “cmd” and press the enter key. Typing “cmdandpressenter” will not work. Sorry I wasn't more clear.

Dodge St
Omaha, Nebraska

Overheard by: northern lad