Patient on phone: I would like to make an appointment to see Dr. Radcliff*
CSR: Okay, have you seen Dr. Radcliff before or are you a new patient?
Patient: Well, he’s been in me three times before (referring to stent placed in heart and legs) So he’s pretty much my doctor already!
CSR: Okkkkkk… (nervous chuckle)

Burlington, Vermont

Overheard by: TMI