Caller: I can’t seem to log in­to my ac­count.
CS rep: Have you en­tered your user­name and pass­word in­to the lo­gin fields?
Caller: Yes, I have.
CS rep: Okay now press the en­ter key.
Caller: Where’s the en­ter key?

Earth­link Cus­tomer Ser­vice
San Jose, Cal­i­for­nia