Em­ploy­ee: Thanks for call­ing iTrans­act, can I help you?
Cus­tomer: Yes, I’d like to can­cel my ac­count, please.
Em­ploy­ee: No prob­lem, sir. Can I have your name, please?
Cus­tomer: Yes, it’s ‘Frank.’ That’s ‘F’ as in ‘Frank,’ R‑A-N‑K.

Farm­ing­ton, Utah