CSR: OK, sir, go ahead and click on the lo­go in the top left of your screen.
Cus­tomer, on phone: I don’t see that. I’m on a page that says “Wel­come,” then “My Pro­file.“
CSR: OK, go ahead and click on “My Pro­file.“
Cus­tomer: I don’t see that.

9800 Fred­er­icks­burg Road
San An­to­nio, Texas

Over­heard by: Ray­dran