Agent: Thank you for calling the help desk. Can I have your first and last name, please?
Customer: Is Eudora down?
Agent: Um, Eudora is a program that is isolated on your computer. It is not a system or network of everyone’s email.
Customer: Is Eudora [campus email] down?
Agent: No.
Customer: I’ll call my cable company.

Customer hangs up.

University of Wisconsin
Madison, Wisconsin

Overheard by: Brandon