Boss on phone: Hey, uh, I booked a vacation with you guys and pre-paid and everything, and uh, well, (pause) I don't really know how to say this, but uh, I did some things… You know, uh-uh-uh, things you do when you are on vacation, uh-uh-uh-uh-uh… and… uh, well I overslept and missed my flight back home, so I had to buy another airline ticket and want to know if I can get some of my money back.

Richmond, Virginia